Patient Advocacy

People you know ~ Caring for the people you love

The Patient Advocate is a resource provided by Ridgecrest Regional Hospital for patients, their families and other appropriate individuals associated with patient care needs. The advocate will assist you when you may be experiencing difficulties or have questions and/or concerns about any aspect of care or service.

The Patient Advocate is a liaison between patients and their care team. The mission of the Patient Advocate is to improve communication, access information, resolve conflicts, and address patient’s specific concerns.

The Patient Advocate works closely with the Administration and Quality Improvement departments to ensure all official complaints are thoroughly investigated and reviewed by the appropriate hospital committee and if need be, an objective third party review. Action steps will be taken as deemed necessary to maintain and/or improve our commitment to quality care.

Kristin Henden
Patient Advocate
(760) 499.3118

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