Upon discharge from the hospital or our primary care clinics including Southern Sierra Medical Clinic and Rural Health Clinic, you will receive an email with a link to the Patient Portal. If you have not received a personalized link at discharge, you may register at
https://www.healthportalsite.com/ridgecrest (Rural Health Clinic patients)
https://www.healthportalsite.com/ssmc (SSMC patients)
https://rrh.followmyhealth.com (Hospital admissions)
Effective 03/29/2018, all new health records and information for medical care received at
Ridgecrest Regional Hospital (RRH) will be available through our new patient portal, FollowMyHealth. FollowMyHealth is a product of AllScripts. AllScripts Healthcare Solutions, Inc. is one of the largest companies providing IT solutions for patient engagement and care coordination. FollowMyHealth is more comprehensive than our current solution with new features being continuously added to improve your online experience.
Phased Transition from RelayHealth to FollowMyHealth
With the goal of minimizing system downtime, we will follow a phased approach to transition patient information and health records from RelayHealth to FollowMyHealth. During the 1st phase of transition:
All new health records and information for care received on or after 03/27/2018 will be available through the FollowMyHealth website and mobile app accessible via https://rrh.followmyhealth.com
All the health records and information for care received prior to 03/27/2018 will be still available through RelayHealth patient portal accessible via https://app.relayhealth.com.
Even though you may continue to access RelayHealth portal during this transition phase, new health information and records will not be available through RelayHealth.
During this first phase of transition, patients may not be able to find their results and medications under the relevant tabs and will be required to click individual data file under the MyHealth -> Documents. Upon the completion of this phase in June, patients will be able to seamlessly search for results and medications under relevant tabs. We sincerely apologize for this inconvenience and appreciate your understanding.
In September, RRH will officially discontinue the use and access of RelayHealth and remove all the patient health records. Between June and September, we will remind our patients to download any existing health records from RelayHealth as old records will not be transitioned from RelayHealth to FollowMyHealth.
We are committed to providing regular updates and instructions to help make this transition smooth. At launch of each phase, you will receive email notifications and information about upcoming changes and actions required to make the transition.
We appreciate your patience and understanding during this process and welcome your questions and concerns. Please call FollowMyHealth team at 1-888-670-9775 if you need assistance with the registration process or if you have any questions or concerns.
Please Note: If you add any information to your personal health record, Ridgecrest Regional Hospital cannot access those changes. All questions regarding test results should be directed to the patient’s primary care or ordering physician.