The role of quality management at Ridgecrest Regional Hospital is to support the healthcare team as they continue to strive to improve their processes of healthcare delivery. Our quality team monitors and evaluates trends within the hospital and focuses on the needs of our patients, and improving our patients’ experiences. Our team also reviews current systems and processes in order to stay compliant with established standards and guiding principles.
Our quality management department is headed by registered nurse Brenda Diel, MS, RN, and includes representatives from Safety, Compliance, Risk Management, Patient Advocacy.
Medicare & Medicaid Compliant
The Centers for Medicare & Medicaid Services (CMS) implemented quality initiatives such as quality measures, to assure quality health care for Medicare Beneficiaries through accountability and public disclosure. Quality measures are tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational systems that are associated with the ability to provide high-quality health care and that relate to one or more quality goals for health care.
These goals include creating care that is:
- Effective
- Safe
- Efficient
- Patient-centered
- Equitable
- Timely
Improvements to our quality and safety scores are constant. Progress has already been made in some of these key areas, and we are actively committed to doing better.
These figures are updated quarterly and is current as of May 31, 2024
How regularly are patients discharged, only to return to the hospital within
a month? Readmission Rates to hospital systems like Ridgecrest Community
Hospital are of critical importance, as readmission is costly for medical
providers. In addition, hospitals are incentivized by Medicare for keeping
older patients healthy and out of the hospital rooms.
Pneumonia Unplanned Readmissions: 8.64%
Chronic Obstructive Pulmonary Disease (COPD) Readmission: 10.19%
All-Cause Readmission Rate: 7.36%
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Hospital-wide, the 30-day all-cause readmission rate is lower than the State average of 14.5%. This rate measures individuals who were hospitalized, released, and experienced an unplanned readmission for any cause to an acute care hospital within 30 days of discharge.
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Ridgecrest Regional hospital’s goal is to reduce our overall readmission rate by 10%.
No one chooses to go to the hospital. But once here, it is important patients and their family members receive a positive experience. How does RRH stack up against other critical access hospitals?
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How well do nurses communicate? 77% of Ridgecrest Regional Hospital patients say their nurses communicated well, 88% of patients in other Critical Access hospitals say their nurses communicate dwell.
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How well do providers communicate? 76% of Ridgecrest Regional Hospital patients say their providers communicated well, 88% of patients in other Critical Access Hospitals say their providers communicated well.
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How likely are patients to recommend their hospital? 64% of Ridgecrest Regional Hospital patients would recommend their hospital. 86% of patients in other Critical Access hospitals would recommend their hospital.
When you receive treatment from a medical provider, you expect that care to be successful so that you can get back to living. Sometimes, you need to receive follow-up treatment. For patients who choose Ridgecrest Regional Hospital, how effective is the care they receive? These are key figures we monitor to keep you and your family safe and make your care even better.
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75% of Ridgecrest Regional Hospital healthcare personnel – individuals who are regularly around illness – are given an influenza vaccination compared to 74% statewide.
If you have questions, comments or concerns, we want to talk to you.
For questions or comments on information listed above, contact:
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Email: Quality.Department@rrh.org
